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DataTrack System
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features like Active Directory, CSV, and database importers. The included Web Client allows users to easily submit and track work orders from their own computers, via any modern browser, while allowing them to search the integrated knowledge base for the answer to a problem.
Category Business::Helpdesk & Remote PC
Software Publisher: Magnoware Systems
Keywords: support management help desk software call center work order management customer support issue tracking trouble ticket defect tracking helpdesk helpdesk software
Home Page
Platform Win98 WinME WinNT 4.x Windows2000 WinXP Windows2003 Windows Vista
Released 2007-01-17
Version 2.6.1277
File size 4505 kb.
Cost $349.99
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